FAQ


FAQ
An Item I wanted is out of stock, will you be getting more? The answer is yes and no. It depends on the item. Some we may never get back, while others we can get back in stock with no problem. If you really want to know about a specific item, don't hesitate to ask us! Also, if you see an item that you really want and it's not in your size, ask us and we may just be able to get it for you! We are always here to help! Do you sell wholesale, or in large quantities? Sorry, but we are a retail sales only. Our products are already at unbeatable prices! When does my order ship? Orders ship within 3-4 days after placement When will you be adding new items? We are busy adding items practically every day, so check back often! What payment type does The Hidden Closet accept? For your convenience and protection, we accept PayPal and Google Wallet How much is Shipping? Shipping in the US is always free unless otherwise specified. International customers, please contact us if you are interested in placing an order. How long does shipping take for US orders? Most orders will arrive within one week. Sometimes it can take up to 2-4 weeks. If you haven't received your item by four weeks, then please contact us! Do you ship to P.O. Boxes? We Sure do! What if my package is lost in the mail? This is extremely rare however, we utilize electronic delivery confirmation on all packages so that we can verify arrival of every package. If we do not receive delivery confirmation from the post office that your package was delivered within 30 days for US orders or within 60 days for international orders we will send a replacement if available or a full refund otherwise. NOTICE: In rare cases an item may say it is in stock, but could possibly be gone. So if you place an order and we don't have it readily available to ship, we will contact you and issue you a full refund, or you can wait and see if it's coming back, the choice is yours! Should this happen to you, we are truly sorry for any inconvenience this may cause. Items go very quickly! Disclaimer About Color: The precise color of the clothing item(s) may vary depending on the specific monitor, the settings and the lighting conditions. The item(s) colors depicted should only be used as an approximate guide. About Size: We do not accept any responsibility or liability for the incorrect purchase of our products. All of the items products on the website are extensively tested to comply with rigorous and strict QC standards. For all of our clothing products, items and accessories, please take careful note of the precise measurements, mainly shown in centimeters (CM). As part of our company policy, we will not be able to accept returns or provide refunds for items which are the wrong size. 7 Days Return Warranty Problem with the products received: Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us immediately at our Support Center. Please ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information. Out of stock: Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification. Size: To reduce the possibility of disputes, please take clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out the differently sized part. The photos should then be sent to Customer Service. We will provide a reply to your problems as soon as possible. Normally it will take 2-3 business days. Please note the following RMA criteria relating to size differences: Custom made item: Deviation from the original size by over 2CM; Not custom made item: Deviation from the original size by over 3CM. Please ship the package to the address provided by the after sales team. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information. Delayed shipments: Please note that the relevant carrier is responsible for packages that have been dispatched from our sorting center. In the rare situation when an order has been delayed during the order processing stage, and the customer has paid for the item to be shipped by courier, we will offer a partial refund of the shipping fee. Missing items, wrong items or package sent A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package. Please refer to the following return policies Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return. Please contact our customer service for further advice. Customers may return the package to the designated shipping address, and cover the shipping fee for returning the package after receiving the RMA number from customer service

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